Service
Managed IT services in Nigeria
Someone is watching the servers at 2am, and you know who to call at 9.
Managed IT services in Nigeria, run the way support should work: we monitor your servers and networks, fix what breaks, and answer to written response times. Most of what we do, you never see, because it happens before anyone files a ticket.
What's included
Inside our managed services
Remote support
A helpdesk that picks up. Most day-to-day problems get diagnosed and resolved remotely, without waiting for anyone to drive to your office.
On-site support
Some things cannot be fixed down a phone line. Engineers visit on schedule and on demand, across every location we cover for you.
Service-level agreements
Response and resolution targets in writing, with the scope spelled out and reported on. Commitments you can hold us to, not intentions.
Proactive monitoring
Continuous monitoring of servers, networks and the services your business depends on, so we act on a failing disk before it becomes a lost morning.
How it works
A clear, repeatable process
We document what you actually run, and agree in writing what we support and to what targets.
Monitoring and access go in. Your support channels are set up and tested.
Day-to-day issues come to us and get handled remotely. Where they cannot be, an engineer goes out.
Alerts get acted on before they become outages. This is the part you are really paying for.
You get regular reporting on tickets, uptime and what we think you should fix next.
Where it applies
Relevant industries
This service is especially relevant to the sectors below. See how we tailor it to each.
FAQ
Questions, answered
Further reading
Related insights
Find out what breaks before we do
Send us what you run and where it sits. We will come back with what we would monitor, the response times we would commit to, and a line-itemised monthly figure. If your current arrangement is working, we will tell you that instead.